cdirk07
Apr 07, 2023Copper Contributor
Status:
Closed
RDP app locking up after machine has been up for a day
I use an IKEv2 VPN to connect to my office for remote work. I have both Wi-Fi enabled and Ethernet enabled when I am working on that VPN. The RDP session will be fine for a long time (so far about 24 hours at a time). Usually, the next morning, after I log in again after taking the night off, the session will lock up and I am unable to do anything in the Remote Desktop session. I can disconnect the session and reconnect, but the session will lock up and freeze again.
The only way I can get things to work again is to reboot the Mac. Everything will start working again just fine until about 24 hours later.
I have tried disabling Wi-Fi to see if that fixes the RDP session locking up but that did not help. I tried disconnecting and reconnecting the VPN and that did not help. I tried disabling and re-enabling the Ethernet connect but that did not help. I have had this Mac for about a month now and this problem only started happening a few days ago.
- TaniaMariscal
Microsoft
Status changed:NewtoClosed - TaniaMariscal
Microsoft
We are sorry you are running into issues. To discuss issues we recommend to share your problem on our Tech Community forum (https://aka.ms/wvdtc) or open a support ticket after you have reviewed the troubleshooting options in our documentation (Windows Virtual Desktop troubleshooting overview - Azure | Microsoft Docs)
We recommend to review our troubleshooting section first. The other option you have is to open a support ticket through the Azure Portal.