Lebleb's avatar
Lebleb
Copper Contributor
Apr 02, 2022
Status:
Closed

RD Client for iPad OS

I need to report an issue that occurred with this app in the past 2-3 days. The feedback option within the app suggest posting bug report and suggestions here, but I’m not sure I’m in the right place. Help, please.

 

iOS client

4 Comments

  • TaniaMariscal's avatar
    TaniaMariscal
    Icon for Microsoft rankMicrosoft
    Jul 25, 2024

    We are sorry you are running into issues. To discuss issues we recommend to share your problem on our Tech Community forum (https://aka.ms/wvdtc) or open a support ticket after you have reviewed the troubleshooting options in our documentation (Windows Virtual Desktop troubleshooting overview - Azure | Microsoft Docs)

     

    We recommend to review our troubleshooting section first. The other option you have is to open a support ticket through the Azure Portal.

  • Lebleb's avatar
    Lebleb
    Copper Contributor
    Apr 05, 2022

    Thanks for responding. Actually, it was not a problem. I found Assistive Touch had somehow gotten activated. I don’t remember doing that, but maybe I activated it when tinkering around.

     

    The symptoms were:

    1. Inability to select a series of cells in Excel by dragging.

    2. The fill handle in bottom right of a cell was not available. When I selected a cell, there were large circles in upper left and bottom right corners of the cell.

    3. The mouse cursor appeared as a circle with an arrow to plus sign inside it, depending on what I was doing.

     

    Noticed problems 1 & 3 when editing in Word. Could not drag across text to select it.

     

    Disabling Assistive Touch fixed the problem.