Using Apple Pencil will shut down RD client when connecting to the remote computer. This
situation happens after updating the app today.
51 Comments
- John_SpencerFormer Employee
Hi KeelySpicer Steve_Gavette Williamw845 Springbox NorthernWill
The development team has triaged the issue and is working on creating a fallback for those particular session hosts that emulates touch redirection if pen is not supported (therefore, restoring previous behavior), it will be coming in the upcoming version release 10.4.6.
- Steve_GavetteCopper Contributor
Any updates on this?
- KeelySpicerCopper Contributor
John_Spencer also still waiting. Please update on status and if we can even expect this to be resolved at all?
- SpringboxCopper Contributor
When are you planning to release the next version with the Apple Pencil correction? We are still waiting for your update on it.
thanks
- Williamw845Copper Contributor
We have not had an update from MS on this issue for a month now. The issue is over 4 months old overall and still happening. MS asked if I was willing to do a call and responded affirmatively to the email, as directed. Can we please know the status? Are you still in "triage" mode? Is this too low a priority to get attention?
- NorthernWillCopper Contributor
John_Spencer,we have many employees who RD into Server 2012 R2. The Apple Pencil always worked until the recent update. The update came, and hundreds of people now can't use Apple Pencil in our environment. Why it would be removed from the new version when it worked fine in the last? Feels more like a bug.
And from what I understand, the remote computer you are connecting too has no idea if you are using an ipad, laptop, desktop, or telegraph, the code for the pencil is running on the local side not the remote side.
- John_SpencerFormer EmployeeStatus changed:Under reviewtoUnder review
Hi Bobo94 SoupraTT KeelySpicer SherlockHomie Sylvia_grady ,
Please let me know if you are connecting to a remote session that is Win8/8.1/Windows Server 2012/Windows Server 2012 R2. Those session hosts do not support pen input redirection. The development team is working on creating a fallback for those particular session hosts that emulates touch redirection if pen is not supported, it will be coming in the upcoming version release (therefore, restoring previous behavior). If you are occurring an issue with Apple Pencil when connecting to Azure Virtual Desktop session hosts, this could be a separate issue, so please let me know.
- John_SpencerFormer Employee
SoupraTT What remote session are you connecting to? Pen is not supported on Win8/8.1/W2K12/W2K12R2
- SoupraTTCopper Contributor
What is going on with this issue ? Any plans of resolving it ? The Apple Pen still doesn’t work in the app.
Surely they can revert back to ver .4.3 and fix the problem.