BenceArendas
Dec 17, 2023Copper Contributor
Status:
Closed
Multiple monitors, screen and mouse coordinate system issue
I have multiple monitors with different resolutions. When an RDP connection opens up on one of my screens with fullscreen, and I move it to the other as full screen, (drag and dropping the window to the top bar on the second screen), the mouse is not positioned on the screen correctly any more, and it's not clicking buttons, or clicks somewhere else as I intended. Only after I go out from full screen mode, the RDP resizes and I put it back to full screen again. Then the mouse position is correct, the rdp clicks where it's intended. The connection has Update the session resolution on resize = 1 and Optimize for retina displays = 0.
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- TaniaMariscal
Microsoft
Status changed:NewtoClosedWe are sorry you are running into issues. To discuss issues we recommend to share your problem on our Tech Community forum (https://aka.ms/wvdtc) or open a support ticket after you have reviewed the troubleshooting options in our documentation (Windows Virtual Desktop troubleshooting overview - Azure | Microsoft Docs)
We recommend to review our troubleshooting section first. The other option you have is to open a support ticket through the Azure Portal.