msmith12650's avatar
msmith12650
Copper Contributor
Oct 20, 2024
Status:
Closed

Mouse pointer lost on Mac Windows App

Windows App 11.0.4 (2396), the mouse pointer still disappears occasionally when Windows App is running. This was consistently an issue in the early release and it was resolved with a patch, but it still happens to a lesser extent. Noticed mostly with added external monitors.

Ex: Macbook Air M2 and 4k TB external monitor; no other apps running; launch Windows App and drag Connection Center to 4k monitor, double click entry and type password, wanted to click 'Show Password' and mouse pointer was gone. Alt-Tab to Finder does not resolve. Requires Quitting (with keyboard) Windows App, and pointer immediately re-appears.

3 Comments

  • Status changed:
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    This forum is focused on Azure Virtual Desktop Feedback. The Windows App feedback has transitioned to https://aka.ms/app_WindowsAppFeedback. If you are running into issues, we recommend to share your problem on our Tech Community forum (https://aka.ms/wvdtc) or open a support ticket after you have reviewed the troubleshooting options in our documentation (Windows Virtual Desktop troubleshooting overview - Azure | Microsoft Docs)

  • Shadowbq's avatar
    Shadowbq
    Copper Contributor

    still have mouse disappearing with external dell monitor and Logitech mouse. Did not have the problem with remote desktop original app. Now being forced to change to new app with buggy mouse. Ughh

  • karlkranich's avatar
    karlkranich
    Copper Contributor

    My mouse pointer disappears when using the Windows App on my Mac.  When I close the last connection, but have the Windows App connection list open, the mouse pointer is invisible on most of the screen, but not in the Dock and Menu bar.  I have to close Windows App and reopen it to see the pointer.