microsoft remote desktop macos graphic issue

• We are sorry you are running into issues. To discuss issues we recommend to share your problem on our Tech Community forum (https://aka.ms/wvdtc) or open a support ticket after you have reviewed the troubleshooting options in our documentation (Windows Virtual Desktop troubleshooting overview - Azure | Microsoft Docs)

We recommend to review our troubleshooting section first. The other option you have is to open a support ticket through the Azure Portal.

We've tested changes by pushing to affected Windows instances in Windows 365 (Cloud PC) and Azure Virtual Desktop via Group Policy Object (GPO):

Results seem promising so far from feedback from users

Latest from Microsoft support:

"This is a known issue and there is an IcM ticket for it."

"Additionally, please try the following steps on the session host..." "

1. Go to Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Remote Session Environment.
2. Select the policy Use hardware graphics adapters for all Remote Desktop Services sessions. Set this policy to Enabled to enable GPU rendering in the remote session.

Select the policy Configure H.264/AVC hardware encoding for Remote Desktop connections. Set this policy to Enabled to enable hardware encoding for AVC/H.264 in the remote session.

1. Select the policy Prioritize H.264/AVC 444 Graphics mode for Remote Desktop connections. Set this policy to Enabled to force the H.264/AVC 444 codec in the remote session."

Launch gpedit.msc in order to configure the above on the host Windows instance to test:

 

 

ptitben we are using the recent version 10.9.7 from App Store , as you can see on the right side of the photo for these lines , if we tried through web version or windows machine its working fine. 

but the majority of our systems are MacOS and all users reported this. the lines might come in middle of excel sheet or something has critical data which can be annoying  

I believe this issue is related to this one that was reported:
Vertical Lines appear for Azure Virtuals - Microsoft Community Hub

We're having many users reporting that they're seeing screen artifacts, lines, and blurry fonts in their Windows applications. The issue appeared to have started recently, around the June 4, 2024. It seems to coincide with the latest update pushed by Microsoft, Remote Desktop Services SxS Network Stack:

This issue is occurring on Windows 10 and Windows 11 Azure Virtual Desktop machines and Windows 365 (Cloud PC), running Windows 10 and Windows 11 as well.

Users are also running Microsoft Remote Desktop version 10.9.7. Issue also occurred on users that were still running version 10.9.6.

Hello,

Which version of remote desktop please ?

we have the same issue, and i think downgrade version with this link : App Center

Regards