Microsoft Remote Desktop Mac client not working after upgrade to 10.8.0 error 0x3000064
Hi,
I am using Microsoft Remote Desktop Mac client ( https://apps.apple.com/fr/app/microsoft-remote-desktop/id1295203466?mt=12 ) everyday to connect to remote app hosted on Windows servers.
I upgraded to 10.8.0 this morning and the app does not connect anymore. It throws error code 0x3000064
It fails both when using imported RDP file, and when using Workspace connection.
OS: MacOS Catalina 10.15.7
Regards,
Aurélien
55 Comments
- Roman_MondekCopper Contributor
I need an internet connection to connect to remote desktop, I don't understand why.
Win 10 PC doesn't need it and same Android device.I need an internet connection to connect to remote desktop, I don't understand why. Win 10 PC doesn't need it and same Android device.
- jazar01Copper Contributor
Same issue. Uninstalling McAfee solved the problem.
- edisontomCopper Contributor
I have macOS Ventura 13.0.1 and get Error Code: 0x104. I am trying to connect to a Windows 10 PC on the same network. I also fail to connect to an Azure VM and also get Error Code: 0x104.
- aureliendcsystemsBrass Contributor
Hi there,
I am running a windows server 2019 RDS farm.
I tried to delete workspace and subscribe to it again but it did not change anything.
I sent the requested logs to the above email.
Thank you,
Aurélien
- John_SpencerBrass Contributor
Thanks Roman_Mondek for that feedback.
@aureliendcsystems @RonK77 @Flips2145 @Roman_Mondek @Christopher_HUOT-SOUDA
For workspace cases, does refreshing or deleting/readding the workspace resolve the issue? The error codes 0x3000064 and 0x300006c could be the product of various issues so further investigation will be helpful, to help us triage can you please collect some traces. Set the core log level to "Information", then start logging and repro the issue. Please send the logs to mailto:rdios@microsoft.com please. Thanks
- Roman_MondekCopper Contributor
Hello John_Spencer. I want to connect from a device (Mac, iPhone, iPad) using the RD Client to a PC with Windows 10.
When mobile data is enabled on iPhone, remote desktop works, then I disable the data, remote desktop doesn't work, It throws an error. On an Android phone, remote desktop works even when mobile data is not active. We cannot connect via Mac and iPad at all. Thank you for the correction. Rome - John_SpencerBrass ContributorStatus changed:Under reviewtoUnder review
- John_SpencerBrass ContributorStatus changed:NewtoUnder review
- John_SpencerBrass Contributor
Hi aureliendcsystems RonK77 Flips2145 Roman_Mondek Christopher_HUOT-SOUDA ,
Apologies for any inconvenience caused by this issue. Can you please confirm which type of host you are remotely connecting to? Whether that is: Azure Virtual Desktop, Windows 365, Windows Server 2022, Windows Server 2019, Windows Server 2016, Windows Server 2012 R2, a personal PC running Windows 11, Windows 10, Windows 8.1.
In the meantime, if your issue is specific to version 10.8.0 please download the most recent stable beta build at aka.ms/rdmacbeta (10.7.9) to continue your productivity while our team tracks down this issue. Thanks
- RonK77Copper Contributor
Same issue with 10.8.0 here, good it's the holidays soon because i need MRD for home office.
Error code changes from time to time from 0x3000064 to 0x300006c for no obvious reason.
Please fix soon. Thank you.