ravargasrj's avatar
ravargasrj
Copper Contributor
May 13, 2022
Status:
Closed

Microsoft Remote Desktop Crash Android

MS Remote desktop closes with error reporting all the time. This occurs when I try to play a remote game or watch a video. It freezes and closes after about 20 seconds. This occurs from ancient versions to today. I've seen this issue since my Samsung S8+, S10+ and today on the S21 Ultra. In several versions of android, today in the most current. Other remote access apps don't do this. And not on MAC.

4 Comments

  • Daimonionnn's avatar
    Daimonionnn
    Copper Contributor

    Why was this closed? I dont think this issue was fixed. RD is still crashing on my Samsung S22+ (and almost all Samsung phones including A and S series). Tested: A20e - ok. A51 - ok,  Crashing for example on S20, S22, A53, A54.

  • We are sorry you are running into issues. To discuss issues we recommend to share your problem on our Tech Community forum (https://aka.ms/wvdtc) or open a support ticket after you have reviewed the troubleshooting options in our documentation (Windows Virtual Desktop troubleshooting overview - Azure | Microsoft Docs)

     

    We recommend to review our troubleshooting section first. The other option you have is to open a support ticket through the Azure Portal.