Nexarian's avatar
Nexarian
Copper Contributor
Nov 10, 2021
Status:
Under review

Mac OS Remote Desktop Client freezes on interaction with Slack

To reproduce the bug (Mac OS Big Sur 11.6.1, but also happened on Catalina):

1. Load Slack

2. Use Microsoft Remote Desktop by remoting into another machine. Make sure "Clipboard" is enabled.

 

After some time of using Slack and your Remote Desktop environment, they will freeze on each other. There's some race condition that causes both to hang. It seems to have something to do with the clipboard, and is often triggered when right-clicking to bring up the copy/paste menu in the Mac OS UI. I once had this freeze occur while trying to copy paste a URL out of a web browser and paste into a remote desktop session!

Slack is aware of this bug and has been gathering information on this. You may want to reach out to them.

Please fix this! It's super annoying

macOS client

16 Comments

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  • Nexarian's avatar
    Nexarian
    Copper Contributor
    Apr 26, 2022

    davidelliott It's a poor workaround, but if you disable the clipboard on your remote connection, this crash doesn't happen. So what I do is if I REALLY need the clipboard I recognize I'm rolling the dice, but I do so with eyes open.

     

    Otherwise, I generally try to keep it disabled.

  • davidelliott's avatar
    davidelliott
    Copper Contributor
    Apr 26, 2022

    I'm having exactly the same issue with Slack causing Microsoft Remote Desktop to freeze or vice versa. I'm using the latest OS version of Monterey (12.3.1) and the latest version of Microsoft Remote Desktop (10.7.6) and they just won't work together. It's making life really difficult, as I'm working with Ixiasoft through MRD all day, and trying to keep in contact with colleagues in Slack. Restarting both apps 10-15 times a day is ridiculous. 

  • excelnewb625's avatar
    excelnewb625
    Copper Contributor
    Jan 21, 2022

    I've consistently had this issue for well over a year. Big Sur, RD 10.7.4

     

    Most often happens when I Cmd-Tab from my RD session directly to Slack, but this isn't always the trigger. Quitting RD frees up Slack again. The opposite is not true.

  • uncircle's avatar
    uncircle
    Copper Contributor
    Dec 08, 2021

    Hey, any progress on this? I have absolutely the same issue, but not M1 and BigSur 11.6

  • Nexarian's avatar
    Nexarian
    Copper Contributor
    Nov 18, 2021

    Cool! I'm a developer with XRDP. Feel free to contact me directly at mailto:cmp@pitstick.netfor more information. I also have been testing XRDP with Microsoft Clients and have other bugs you might be interested in!

  • John_Spencer's avatar
    John_Spencer
    Former Employee
    Nov 15, 2021
    Status changed:
    New
    to
    Under review

    We will investigate this issue and keep you updated.

    Thanks