miniflower's avatar
miniflower
Copper Contributor
Jan 18, 2022
Status:
Closed

Issues regarding displaying using all monitors

Hi there,

 

With the recent microsoft remote desktop update 10.7.4 (mac pro 16 inch, Montery), I'm having problem displaying remote desktop using all monitors. I tried checking and unchecking the option, but it always uses one display screen and not all. I didn't have this issue before this update, and I'm trying to figure out a workaround before you can fix this issue. Reduces productivity a ton if I only have one screen to work. Please help. Thanks!

macOS client

3 Comments

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  • John_Spencer's avatar
    John_Spencer
    Former Employee
    Jan 26, 2022
    Status changed:
    Tell us more
    to
    Closed

    10.7.5 in App Store has fixed this problem

  • John_Spencer's avatar
    John_Spencer
    Former Employee
    Jan 24, 2022
    Status changed:
    Under review
    to
    Tell us more

    Hi miniflower ,

    A new beta release came out on Friday: 

    In this release we've addressed display configuration failures that occurred when using the 2021 MacBook Pro 14" and 16" models with multiple monitors. Specifically, we handled scenarios where external monitors were positioned above the MacBook display. In addition, we addressed a crash on early versions of macOS 12, and fixed customer-reported smart card and folder redirection issues.

    Thanks to everyone who reported bugs and worked with us to diagnose and fix issues. If you encounter any errors, you can contact us via Help > Submit Feedback.

     

    Please download the beta at aka.ms/rdmacbeta and let us know if this issue is continuing!

  • John_Spencer's avatar
    John_Spencer
    Former Employee
    Jan 18, 2022
    Status changed:
    New
    to
    Under review

    Hi miniflower ,

    Sorry for the inconvenience, make sure to check out other threads on Tech Community before posting a new thread as they already exist for this topic. A workaround for now could be using the 10.7.3 stable beta version (or any prior version that worked well) as we prepare a patch, this can be found at aka.ms/rdmacbeta. Thanks!