TylerBerry
Aug 30, 2023Copper Contributor
Status:
New
Bug with Mac Remote Desktop 10.9.0, cannot remote in without manually logging in first
Now when I try to Remote Desktop into a vm that is on a domain, it will not let me connect because of a security error. This used to connect just fine. The only way to get around this is to manually log in. Once a user has logged into the computer, I can then remote into it like normal. Every time the vm is restarted though, I once again have to manually login to get remote access.
The error I receive:
We couldn't connect to the remote PC because of a security error. If this keeps happening, contact your network administrator for assistance. Error code: 0x1807
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- robmilkCopper Contributor
Another workaround is to use an alternate client like Parallels Desktop (free from the Apple App Store). The Parallels Client allows you to both turn off NLA and also turn on an option to force connect even if there was an error. It will instead present the usual user/password log in screen.
- PaulMichaelGCopper Contributor
A year later and still no fix from Microsoft.
The workaround that resolved this for me was a combination of the following:
- Disable NLA.
- Use any version prior version of the MS RDP app where you don't get the "0x1807" error.
P.S. You'll know you're on a version that "works" if instead of the "0x1807" error you get "0x207".
P.P.S. If you're not near your computer to login first or don't have a local admin account you can RDP in with to disable NLA, you're unfortunately SoL on this.
Thank you, t_tate for the link!
https://install.appcenter.ms/orgs/rdmacios-k2vy/apps/microsoft-remote-desktop-for-mac/distribution_groups/all-users-of-microsoft-remote-desktop-for-mac - JPG_masterCopper Contributor
Hi,
I was successful by turning of IPv6 on the remote client.
I found this hint somewhere else and IT WORKED IMMEDIATLEY.
I was able to connect to that R-PC with a local ADMIN, BUT NOT WITH a DOMAIN Admin.
ONCE after removing the PC from the Domain and re-itroduce to domain, the DOMAIN Admin loging worked.
Hours later it failed until I turned off IPv6 ... very strange and silly behaviour.
- jikujaCopper Contributor
> How in the world was this not caught in testing?
And bigger question is why there iss no zero feedback from the team if issue iss being worked with or not.
- mmillerjdxCopper Contributor
This is happening to me as well. How in the world was this not caught in testing?
- TylerBerryCopper Contributor
Microsoft doesn't seem to make it easy to report or escalate issues. Maybe that's their way of prioritizing what to work on. This seems like such an obvious issue I don't know how the team who develops the mac client didn't run into this right away. This seems to be an issue if you use a newer version of mac remote desktop to connect.
Not much to be done from our end until they decide to fix it. Only workaround I know is to use an older version of the client before 10.9.0.
- jikujaCopper Contributor
Support on Twitter escalated this internally but looks like nobody bothers to write here or update status of the thread.
- jikujaCopper Contributor
Update for support:
Environment:
"Server":
* Windown 10 Pro, 22H2: [Version 10.0.19045.3570]
* On same LAN segment than client
Client:
* OS X 13.6 (22G120)
* Microsoft Remote Desktop: Version 10.9.3 (2158) and Version 10.9.4 (2161)
* Support ID: D1D8E640-1610-4BB5-9EBB-801576816CA9
The error dialog on first RDP login after server reboot:
After logging in once on "Server" RDP connection works.
- jikujaCopper Contributor
I have same issue even I have turned on NLA on server-side
* NLA turned OFF
* First RDP login attempt fails
* After logging in locally once, RDP works.
This issue started after summer, maybe even when the client was updated to 1.9.x
Does MSFT have any better feedback channels for bug reports?
Help => Submit feedback open this forum but for me it looks like MSFT does not monitor messages sent here.
I can send more information and log files if requested
- t_tateCopper Contributor
Please le me know download of 10.8.4.
And, I have same issue 10.9.2 and 10.9.3beta.
I found URL of download for some beta.
https://install.appcenter.ms/orgs/rdmacios-k2vy/apps/microsoft-remote-desktop-for-mac/distribution_groups/all-users-of-microsoft-remote-desktop-for-mac