Stifler2010's avatar
Stifler2010
Icon for Microsoft rankMicrosoft
Sep 30, 2023
Status:
Closed

Bluetooth mouse input is broken on iPhone/iOS 16 and 17

I have connected a Bluetooth mouse to my iPhone and the RD Client App shows "connected" on the settings screen. If I connect to an RDP session the onscreen keyboard keeps popping up and can't be dismissed.

 

On iOS 17 no mouse input seems to be handled at all.

On iOS 16 any mouse input is handled by the onscreen keyboard. If I push a button, I see the keys press. If moving with the button down, I see the sliding trace on the keyboard. The mouse cursor in the RDP session does not move or handles mouse clicks.

 

The expected behavior is that the mouse movement and clicks are controlling the remote host's cursor in the RDP session.

 

Tested on:

Devices: iPhone 15 Pro, iPhone 14 Pro

OS: iOS 17.0.2, iOS 16.6.1

RD Client: 10.5.1, 10.5.2 Preview

Mouse: Logitech MX Master S2, Logitech MX Vertical

3 Comments

  • Status changed:
    New
    to
    Closed

    We are sorry you are running into issues. To discuss issues we recommend to share your problem on our Tech Community forum (https://aka.ms/wvdtc) or open a support ticket after you have reviewed the troubleshooting options in our documentation (Windows Virtual Desktop troubleshooting overview - Azure | Microsoft Docs)

     

    We recommend to review our troubleshooting section first. The other option you have is to open a support ticket through the Azure Portal.

  • mlettinga's avatar
    mlettinga
    Copper Contributor

    My mouse stopped connecting on my pc laptop after last update.  I think its update issue.  Any answers out there?  Its not the usb port the dangle is in.  Where can I find update to driver?