10.7.4 slow compared to 10.7.3

Every version > v10.7.3 does not appear to be compatible with high polling rate mice (for example I am using a Razer Abyssus V2 mouse).

Simplest solution is to downgrade to v10.7.3 https://install.appcenter.ms/orgs/rdmacios-k2vy/apps/microsoft-remote-desktop-for-mac/distribution_groups/all-users-of-microsoft-remote-desktop-for-mac

See my answers on the Q&A post for details:

https://learn.microsoft.com/en-us/answers/questions/253548/extreme-lag-on-microsoft-remote-desktop-mac-client?page=1&source=docs#answers

makzrI have not because I'm on an iMac and I don't have any basic mice. I read thru that link above and I am using a Razer Abyssus v2 with a high polling rate so maybe that is root cause...

Might be this issue: https://learn.microsoft.com/answers/questions/253548/extreme-lag-on-microsoft-remote-desktop-mac-client.html

Have you tried using Remote Desktop without an external mouse connected?

I think a video would be helpful ChrisGrasp could you please send a video demoing the issue to mailto:rdios@microsoft.comand cc mailto:johnspencer@microsoft.com

Adding the description of the issue in the mail will be helpful too!

Thank you!

John_Spencer Still not working.

Steps I took:

1. Updated from 10.7.3 to 10.8.0
2. Closed 10.8.0
3. On my local MacOS machine, opened terminal and ran: defaults write com.microsoft.rdc.macos ClientSettings.DisableOnPremWebSocketGateway 1
4. Launched 10.8.0, connected and still have the 3-5 second delay on every mouse click event vs. the nearly instant mouse clicks under 10.7.3.

I also tried the opposite command "defaults write com.microsoft.rdc.macos ClientSettings.DisableOnPremWebSocketGateway 0" restarted the app and still slowness.

Very weird. Ended up reverting back to 10.7.3.

Could using multiple monitors have an impact? I noticed under 10.8 that it seems to be redrawing all the windows, as if a resolution change occurred although I did not change any settings when updating.

Would a video help?

Hi ChrisGrasp smittycodes ,

Regarding any differences on gateway functionality between version 10.7.4 and 10.7.3: a toggle was added to disable WebSocket for onprem gateways, because we had received feedback that WebSocket gateway was slow. If that applies to your scenario, I'd recommend disabling it to see if it makes a difference.

To disable WebSocket onprem gateway:

1) On a terminal run this command: defaults write com.microsoft.rdc.macos ClientSettings.DisableOnPremWebSocketGateway 1

2) Quit and restart the ap

Please let us know if that makes a difference. 

Hi ChrisGrasp,

Let me connect with the development team and get back to you. 

Thanks,

John 

John_Spencer This is still a problem with the new 10.8.0 release (MacOS Monterey 12.6) where within the RDP session/window every mouse click is super delayed like closing windows, dragging windows, switching applications, clicking the start menu etc. is super slow. Again reverting back to the old 10.7.3 makes all these interactions responsive again.

I've even upgraded my internet recently to fiber (1Gbit up and down) so it cannot be my internet connection (I am using wired ethernet to my router, not wifi).

I cannot pin point from the release notes what changed after 10.7.3 to cause this poor responsiveness within the rdp window.

Could this be a misconfigured setting in the gateway conflicting with releases after 10.7.3?

John_SpencerHey yes, still experiencing the problem. I have downloaded and installed every version and build since 10.7.3 and every one, including the latest 10.7.7 is experiencing this issue.

I did notice there is a setting under the (MacOS menu bar) Connections > Show Connection Info and I have pasted the stats below. I see the bandwidth is 50% LESS on 10.7.7 vs. 10.7.3, which may be the root cause. When testing both versions I am using an identical Mac, Ethernet connection (wifi disabled), remoting into the same machine and using the exact same gateway as well.

I noticed in the release notes for 10.7.4 there is a comment of "...In this release we addressed full screen display issues with the new 2021 MacBook Pro 14" and 16" models.

In addition, we updated the client to better handle load-balanced RD gateway configurations." which maybe this load balance change negatively effected my situation (I don't know if our gateway is loaded balanced or not) since every build from 10.7.4 onward is slow.

Under 10.7.3 this is what it says:

Timestamp (UTC): 2022-04-19 16:22:47 +0000
Activity ID: 8bd7c89c-4c02-4561-9002-db958d060000

CLIENT DETAILS
Client version: 10.7.3 (1966)
Local OS: macOS Big Sur 11.6.4

NETWORK DETAILS
Transport protocol: TCP
Round-trip time (RTT): 100 ms
Available bandwidth: 102.40 Mbps

SERVER DETAILS
Remote session type: Remote desktop
Gateway name: remote.mygateway.com
Remote computer: mymachine

Under 10.7.7

Timestamp (UTC): 2022-04-19 16:29:39 +0000
Activity ID: 6bc80483-afb4-45c0-baca-e612c5b70000

CLIENT DETAILS
Client version: 10.7.7 (1987)
Local OS: macOS Big Sur 11.6.4

NETWORK DETAILS
Transport protocol: TCP
Round-trip time (RTT): 91 ms
Available bandwidth: 53.64 Mbps

SERVER DETAILS
Remote session type: Remote desktop
Gateway name: remote.mygateway.com
Remote computer: mymachine

I left these rdp sessions open with this Connection Info screen just to see if the bandwidth fluctuated but they both remained similar - 10.7.3 had a ~100 Mbps while 10.7.7 stayed around ~50 Mbps.

Let me know please.

Hi ChrisGrasp ,

Are you still experiencing this issue on the latest version for macOS 10.7.6?