AMA - Follow the prompt: How data flows through Microsoft 365 Copilot

Thanks for your participation in this AMA session! In addition to questions posted on this page, we also answer questions posted elsewhere in Tech Community, and in reply to this event streamed on LinkedIn and X (Twitter). Here are the questions we answered during the session, along with associated timestamps: 

Question -- How does Copilot ensure enterprise data protection? – answered at 1:58.

Question from LinkedIn -- So how does the orchestration layer manage data flow and security? – answered at 4:40.

Question from LinkedIn -- If I upload files or content and ask for it to be summarized or made better, is this data viewable or useable to others outside of our organization? – answered at 10:31.

Question from Tech Community-- What kind of troubleshooting information is provided for Technicians to help their Users? If it is stuck or not responding or is there a local cache for each Microsoft desktop suite.  – answered at 13:26.

Question -- What best practices would you recommend to optimize the Copilot experience? – answered at 18:10.

Question from Tech Community -- I recently had a client who wanted a m365 copilot license but when I asked him about his base m365 license he said he has business premium but he also has email accounts with m365 standard licenses for 4 other domains where he checks emails on his base license outlook app but he can’t use one email address for all due to legal reasons as he has to join meetings with those account. – answered at 24:30.

Question -- I read about the ability to save and share prompts. Where will those be stored? - answered at 28:51.

Question from Tech Community -- I am unclear about the difference between what I can see and do when I click "view prompt" in Bizchat or the Copilot app in Teams, compared to when I click "see all prompts" and am directed to the Copilot Lab, now the Copilot Prompt Library. - answered at 30:28.

Question on Tech Community -- What is the difference between Microsoft 365 Copilot chat and Microsoft 365 Copilot in regard to grounding the work data? - answered at 32:03.

Question from LinkedIn -- Ben mentioned a prompt he uses every day at the start of his day. What is that prompt? - answered at 35:49.

Question -- As both a Director of PMM for Copilot infrastructure and a trained concert pianist, how do you see parallels between preparing data for Copilot and preparing for a performance? Are there ‘practice techniques’ for organizations to ensure their data is ready to perform at its best? – answered at 40:54.

Question from LinkedIn -- If we move to a single tenant, will the sub license tenants all have access to each other's data at a higher level of security through Copilot? Will some sensitive data files be accessible to others through Copilot? – answered at 44:25. Go to aka.ms/M365Copilot/RiskAssessment for the Copilot for Microsoft 365 Risk Assessment QuickStart Guide.

Question from X -- Responsible AI. How does Copilot data handling work in that space? – answered at 46:57. Go here to view the Responsible AI Transparency Report.

Question -- What are you hearing form customers as the top challenges? – answered at 48:58.

Question from Tech Community -- I see that there are free agents available for Copilot. Will I need to set up a consumption plan to use those agents in MS Copilot Chat? – answered at 51:40. More info here: Enabling agents in Microsoft 365 Copilot Chat | Microsoft Copilot Blog

Question -- How can you audit Copilot usage data? - answered at 52:37.

Thank you all for joining our AMA today! While the live event has wrapped, we’re keeping comments open for new questions through Friday, so feel free to continue the conversation. Our team will also follow up on any existing threads to address any outstanding questions.

You’ll always be able to revisit all the questions and answers here on this page—so go ahead and bookmark it!

If you have more questions beyond this AMA, the Microsoft 365 Copilot Discussion Space is always open for deeper conversations. Plus, don’t miss the What’s New in Copilot blog at the end of every month—subscribe today to stay in the loop!

Want to dive deeper, connect with the makers behind Microsoft’s products, and learn from experts and MVPs worldwide? Join us at the Microsoft 365 Community Conference—the ultimate M365 community event—happening May 6-8 in Las Vegas. Learn more here.

Pro Tip: Ben's Daily Prompt 

Act as an executive assistant providing daily briefings. - Provide a list of meetings for the day in a table format with columns: Time | Meeting Title. - Summarize Teams chats and channels from today. - Summarize emails where the user is in the to line and there is a direct action required, in a table with columns: Email Title | Email Summary | Recommended Action. - Suggest the top three actions the user should focus on based on the above information. - Provide a daily industry brief of big news from the last day regarding the artificial intelligence industry, formatted into a table with columns: Short Topic | Brief Summary | Suggested Impact | Source Name | Link to Source Material. Rank in order of potential impact and include a variety of reputable sources. - Ensure thoroughness and accuracy over speed in all reports. - Emphasize specificity in all communications. - Prioritize communications from the user's boss and their boss's boss. - Communicate in a precise and official manner

Can you post the links to the documents you mentioned here?

I see that there are free agents available for Copilot. Will I need to set up a consumption plan to use those agents in MS Copilot Chat?

Learn more about Microsoft 365 Copilot chat here

what is difference between Microsoft 365 Copilot chat and Microsoft 365 Copilot in regard to grounding the work data? 

recently had a client who wanted a m365 copilot license but when I asked him about his base m365 license he said he has business premium but he also has email accounts with m365 std licenses for 4 other domains(one tenant ) where he checks emails on his base license outlook app but he cant use one email address for all due to legal reasons as he has to join meetings with those  account. what is a good solution if any to ground all the data from email plus teams

Is someone tapping?

What kind of troubleshooting information is provided for Technicians to help their Users? If it is stuck or not responding or is there a local cache for each Microsoft desktop suite.