Microsoft Information Governance and Records Management AMA

Help with a Customer Issue, Has anyone seen this problem with Exact Match? Essentially what was happening is that the EDM SIT we were creating would error out if a custom SIT was assigned to detect a searchable field. The error message just returned the name of the custom SIT, and the diagnostic information with it had no details. The customer created the same EDM SIT with the same custom SIT earlier that day in the customer’s dev tenant, and did not encounter the error. We (the consultants) tested assigning a custom SIT to a searchable field in an EDM SIT and did not experience the error in our MSDN tenant. The problem seems specific to the customer’s prod tenant. In the customer’s prod tenant, we were able to create the EDM SIT with out-of-the-box SITs assigned to searchable fields, but when we went back to change the OOTB SITs to custom SITs, we received the error as well. I will note too that we had made a change to the custom SIT we were using 30-45 minutes prior to assigning the SIT. I’m unsure if this may be the cause of the error.