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We are using Entra Private access using GSA client installed on all user machines. We have a 2 Windows machine with connector service installed on-premise who are part of the connector group. We have two issues with a specific Web application hosted on premise
1. The web app checks for a heartbeat every 300 seconds. When we route the traffic through the connector group, the app signs out the logged in user before the 300 second mark, regardless of whether the user is signed active or idle. When we route the traffic through another connector group which only has one connector, then it all works well. Even though all these 3 connectors are in the same subnet and all outbound using the same public IP.
2. Some of our users using Virgin Media as their ISP can't access this web app, DNS times out. They have a connection suffix on their home Wifi as cable.virginm.net along with our on-premise hosted domain suffix. They can resolve the web app magic IP properly. Any thing that you may thing is going on with Virgin Media ISP's
tdetznerMicrosoft
Great to hear that your are testing private access. Can you please open a support case to investigate the issue?Will do. The traffic to the app is not even intercepted by the GSA client under Advanced Diagnostics\Traffic just for these users using Virgin media ISP. Even though they are part of the enterprise app