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I can see how users with only a few chats and channels to keep track of might like this change, and I like the ability to create groups of chats/channels that you can name as you like.
As a heavy user of Teams, and being part of many channels and group chats, this experience is much harder to manage. Chats that I don't access frequently (but regularly) get buried, as do Team channels. I'm much less efficient with this new experience. I'm pretty good with change management but feels like something that you should be able to opt in or out of.
dianahsuMicrosoft
Hi Dainis, if you prefer, you can switch to the separate chats and channels experience.
Some "powerful on demand" features beyond custom sections that might be worth checking out - you can set any section to "unread only" which prioritizes unread chats and channels while giving you a shortcut that lets you view read items. Personally, I have hundreds of chats and channels I'm keeping up with at any given time and this has been helpful for me.
You can also sort any custom section to be ordered by recency, making sure your most recent chats and channels are at the top.
It's also easier now to jump to any existing chat or channel with Ctrl+G, or through text filtering in the rail.