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Thanks for hosting this AMA! Here's a few questions from me:
- Will this update change anything about the inherent functionality of Chats vs Channels? For instance, it is currently impossible to start "Posts" (aka: threads) in Chats whereas it's possible to do so in Channels. Will this remain a limitation when choosing whether to opt for a Channel vs a Chat?
- Will this update affect the amount of possible Chats/Channels that can be pinned? I do remember facing limits in the past related to the amount of chats I could pin, making it very easy to keep losing track of other chats that didn't get recent discussion.
- Will this update provide more granular notification management for Chats? Chats proliferation is very hard to deal with given the notification settings are not granular enough compared to the ones that are available for Channels. This forces people to go into Busy/Do not Disturb mode way more often than I'd like to see.
- Are there any immediate plans related to improving the user experience for more tech-savvy users? For instance, we've noticed surprising and significant shortcomings when it comes down to streamlining communication by using shortcuts and trying to mostly navigate around places / performing actions with the keyboard without having to constantly switch over to the mouse is pretty much impossible compared to other communication software out there.
- Are there any immediate plans to improve the activity feed reliability? More often than not users have to read notifications at least twice before they get appropriately marked as read. Additionally users are notified of messages they already read and answered within a thread of "Post" replies, and the notification goes off anyways and has to be separately dealt with to get it gone, which is frustrating and shouldn't happen. Users that reply in a thread/chat shouldn't have to deal with cleaning up notifications older than the last message they wrote in the thread/chat.
- When will a feature to disable auto-away status be finally made available? It is concerning that users are automatically set to away while attending live/recorded trainings, attending meetings on Zoom, jotting down notes on paper etc. without the option to remain available if they desire to. This negatively impacts communication as people are less likely to contact each other if they see the other party is "Away" when they didn't mean to be away and they really aren't away after all.
- When can we expect the Public Early Access preview to be available?
- Are there any plans to make Emojis and especially Custom Emojis more usable? Using Custom Emojis especially is quite tiresome and involves several clicks/actions, why can't we have autocompletion and shortcuts to start searches without having to switch over to the mouse? The user experience feels quite poor compared to other communication software out there.