Event banner
Event details
Hello,
Could you please briefly explain how does ACS compare to Twilio? We are looking to build an IVR system and were wondering whether ACS provides things like text-to-voice, etc.
- tchladek
Microsoft
Thank you for your interest in Azure Communication Services. We don't usually compare our service to competitors but what I can say is that Azure Communication Services provides Call Automation SDK, that allows developers to process calls on server side. Additionally, ACS calling SDK allows developers to render video streams, send and receive audio. With Raw media access, currently available on Azure Communication Services calling SDK you can connect to Cognitive Services and get text-to-voice capabilities. Are there any other specific functionalities you would like to understand?- Yes, so the text-to-speech functionality that I'm looking for is text generated using custom code and then spoken back to the caller i.e. like automated Customer Service functionality when someone calls a bank. The system provides options such as Press 1 for this, Press 2 for that, etc. Then accepts the user input and responds appropriately. Is that available in ACS?
- Also, can we port existing Phone Numbers from Twilio to ACS?
- MilanKaurToll-free and geographic numbers are eligible for porting. Not sure if there is any specific restrictions for Twilio. We will confirm and get back but here is a QuickStart for raising a porting request. https://learn.microsoft.com/en-us/azure/communication-services/quickstarts/telephony/port-phone-number
