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Hi MTayal!
Azure Communication Services is a platform offering - so users can customize and expand on top or their existing solutions or build new solutions from scratch.
Some ways companies have used ACS SDKs include:
- Telehealth scenarios: having a healthcare provider and patient join a video call together for remote appointments
- Consulting experts: you can join video/audio calls, or chat with an expert to get help, ask questions, and solve customer problems
- Marketing and notifications: send alerts and reminders using SMS, in-app, or chat notifications to let customers know about order updates, services outtages, etc.
Hope this helps! Here are some samples to get you started: Samples overview page - An Azure Communication Services sample overview. | Microsoft Docs