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Azure Communication Services AMA
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Tuesday, Mar 08, 2022, 09:00 AM PSTEvent details
We are very excited to announce an Azure Communication Services AMA!
An AMA is a live text-based online event similar to a “YamJam” on Yammer or an “Ask Me Anything” on Reddit. This AMA gives y...
EricStarker
Updated Feb 25, 2022
Christopher Polanish
Mar 08, 2022Brass Contributor
We're currently using ACS as an IVR system for our support phone line. The way we currently have things set up, our support phone number is configured as an auto attendant in Teams (so that we can do time-of-day and holiday based routing) and it then forwards externally to our ACS phone number so the person calling gets connected to the IVR bot. This currently results in us getting double-billed (the inbound call and the outbound transfer), obviously not ideal. Are there any plans to tie everything together so that we can have a Teams auto attendant transfer a call directly to a bot? ACS would seem to be the logical way of doing setting this up but currently only seems to support ACS > Teams, and not Teams > ACS.
- katya_trishinaMar 08, 2022Copper ContributorHi Christopher! Yes, it's on the road map but we don't have a solution right now. I would be interested to learn more about your use case and requirements. Could you provide your email so I can follow up?
- Christopher PolanishMar 08, 2022Brass Contributor
Sure, (email removed)
- EricStarkerMar 08, 2022Gold ContributorThanks Christopher - Katya has your email now to follow up, and we'll remove it from your post now (since this is a public space).