Event details

We are very excited to announce an Azure Communication Services AMA!   An AMA is a live text-based online event similar to a “YamJam” on Yammer or an “Ask Me Anything” on Reddit. This AMA gives y...
EricStarker
Updated Sep 27, 2021
azure
Azure Communication Services
VinDah1989's avatar
VinDah1989
Copper Contributor
Oct 18, 2021
How ACS is different than using MS TEAMS? ACS also uses direct routing and SBCs like TEAMS. so when and why a customer choose ACS over TEAMS?
shawnhenry's avatar
shawnhenry
Icon for Microsoft rankMicrosoft
Oct 19, 2021

Microsoft Teams is a software offering (SaaS) through Microsoft 365 and Azure Communication Services is a communication platform as a service (PaaS), offered through Azure. The primary differences between the two are:

  • Microsoft Teams is used through an end-user license whereas Azure Communications is billed on a consumption basis through an Azure account
  • Microsoft Teams is closely tied to a Microsoft 365 identity and the M365 ecosystem. With Azure Communication Service developers bring their own their own identity system (like MSA, Facebook, or even nothing!)
  • Microsoft Teams is focused primarily on end-users (although there’s extensive developer extensibility) whereas Azure Communication Service is a platform for software developers