We are having an issue with our WAC gateway where all our Azure Stack HCI clusters CPU and Memory usage is 0 with a total of NaN%, also the servers do not display memory or CPU:I cant seem to figure this issue out, not sure what I should do next.

I have not installed the update just yet. I was meant to have a support call with them Thursday regarding this issue but they ghosted me... I'll email them again Monday.

David_Smith040 Same problem here. WAC in Client and Gateway Mode. Same Issue...Did you find any solution? Version: 2110.2 - Build: 1.3.2204.19002

Tan_pace-IT Not yet I'm afraid, I have submitted the issue to WAC github page also, good to know I might not be the only one!I might have to tweet at them next... I have even tried WAC from Azure also same issue.Are you seeing this issue on a Azure Stack HCI Cluster?

Yes, on a Azure Stack HCI (current release, not preview channel).

Hi,We're facing the exact same issue.Let me know if you have any update please 🙂 Regards,Nico

WAC Not displaying CPU or Memory usage correctly

Tan_pace-IT
Copper Contributor
Aug 04, 2022
David_Smith040 Same problem here. WAC in Client and Gateway Mode. Same Issue...
Did you find any solution?

Version: 2110.2 - Build: 1.3.2204.19002
- David_Smith040
  Copper Contributor
  Aug 04, 2022
  Tan_pace-IT
  
  Not yet I'm afraid, I have submitted the issue to WAC github page also, good to know I might not be the only one!
  I might have to tweet at them next... I have even tried WAC from Azure also same issue.
  Are you seeing this issue on a Azure Stack HCI Cluster?
  - Tan_pace-IT
    Copper Contributor
    Aug 05, 2022
    Yes, on a Azure Stack HCI (current release, not preview channel).
mestabrook
Copper Contributor
Sep 10, 2022
I am having the same issue.

Have beat it up in troubleshooting quite a bit.

Opened a case with MS Azure support 60 days ago, no real guidance at all on the matter.

My AHCI cluster is effectively non-functional because of this.

Considered this transition from 2019 S2D two node cluster earlier this year through a 60 day trial evaluation and trial, where I upgraded/tested the solution successfully.

Something has changed since then that caused these components to break.

I went ahead and tweeted azure today to escalate.
- David_Smith040
  Copper Contributor
  Sep 11, 2022
  Perfect, I have been waiting to see if this fix it in the next release, let us know how you get on!
  - ISUjtauke
    Copper Contributor
    Sep 13, 2022
    We're also seeing this same issue on Azure Stack HCI OS 21H2.
mestabrook
Copper Contributor
Sep 13, 2022
Update for everyone on this issue. I tweeted the CEO of Microsoft today because I had no response on my other escalations. I was informed the same day (no surprise) that they are in fact working on a fix for an issue I reported regarding Bitlocker and Deduplication status (60 days ago), which I believe may be related. I am experiencing this problem in the thread and the above. Will prompt support again RE this thread. Hold on tight kids! Honestly, hard to believe such a high level enterprise feature could just be "broken". Makes me want to go back to legacy solutions and management that "work" for the most part as described on a regular basis. In fact, I did last night, purged HCI and just went to regular HyperV and Storage Spaces for my NVME for the time being until this stuff is more mainstream.
- David_Smith040
  Copper Contributor
  Sep 13, 2022
  Thanks for taking the time to push this with Microsoft! Once I am done with my other tickets for MDE ill also open one for this.
SnowDrifter
Copper Contributor
Sep 13, 2022
Same Problem here with a Windows Server 2022 S2D Cluster
mestabrook
Copper Contributor
Sep 23, 2022
I was told by Microsoft support that they were working to deploy a fix this week. I requested confirmation this has been done, have not heard official word and no news about an update yet. Github has had a bug report for this open since earlier this summer around the time I opened my ticket. No traction on that either.
mestabrook
Copper Contributor
Sep 30, 2022
David_Smith040 Apparently I wanted more punishment, because I really want this config to work! I reconfigured my HCI cluster this week to test their reported fix via Windows update. Guess what? Still doesn't work, same result, as reported here, no CPU/RAM/Uptime status in cluster manager, no proper recognition of bitlocker or deduplication roles installed and supported on hosts. I would really like to know how we discover and correct the root cause of this issue.
- David_Smith040
  Copper Contributor
  Sep 30, 2022
  I have not installed the update just yet. I was meant to have a support call with them Thursday regarding this issue but they ghosted me... I'll email them again Monday.
mestabrook
Copper Contributor
Sep 30, 2022
Actually, I am having a Friday moment...I swear I checked for updates multiple times in WAC, it said there were no more updates! Went on the console through iPMI in SConfig...there were pending updates, I applied them....AND IT WORKED! Problem solved, I am seeing CPU/RAM/Uptime in WAC for my HCI cluster. I also checked and it seems to now detect bitlocker and depup roles. Very very thankful for the Microsoft team getting this one solved.
- Nico__
  Copper Contributor
  Oct 03, 2022
  mestabrookHi! would you mind sharing us which update you installed please? 🙂 TIA, Regards
  - David_Smith040
    Copper Contributor
    Oct 05, 2022
    I believe its this one - KB5017381
    https://support.microsoft.com/en-us/topic/september-20-2022-non-security-update-kb5017381-b58ee96f-7ddb-4cfe-870e-5047cf2dd52d
    after installing the KB on one of my HCI clusters the cluster is now displaying the correct data (I will do the others in a week or so to make sure everything is OK).

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WAC Not displaying CPU or Memory usage correctly