Forum Discussion

Copper Contributor

Sep 20, 2018

WAC 1808 File Copy errors and powershell disconnecting...

Hi, I have few gateway "WACs" deployed in our however there is some "behind the scenes" security mechanism that prevents me from: 1. Running powershell on a remote computer (it disconnect immedi...

Jeff Woolslayer

Former Employee

Sep 25, 2018

Please check out the troubleshooting guide for common issues and resolution steps. If nothing there solves your issue, please reply back here with the answers to the troubleshooting common questions.

For the PowerShell issue, please confirm if the Events and Remote Desktop tool work, the issue you describe occurs when something is blocking websockets in your environment.

For the file upload issue - please also include:

Size of the file you are trying to upload
Local path of the source file
Remote destination path

Artur Schneider

Copper Contributor

Sep 25, 2018

Hi Jeff Woolslayer

Thank you for replying. I tried to apply suggested changes. We are talking about version 1809 now (after upgrade from 1808). Initially after accessing site I was indeed getting error message websocket/powershell could not connect. I checked features on Server 2016 and added WebSocket feature. Now I am not able to connect to server even locally getting connection refused message. On the other WACs (using version 1808) I am able to both view the events and trigger RDP session. However Powershell disconnect immediately.
Any thoughts?

Thank you