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Justine8's avatar
Justine8
Copper Contributor
Nov 29, 2018

Storage Migration Service doesn't appear

Hello, I am intern and I have a small internship project. I tried to install the Storage migration service. Everything seems to be well installed. But I do not see the service between storage and sto...
swansoer's avatar
swansoer
Icon for Microsoft rankMicrosoft
Dec 12, 2018

Hello,

 

I am sorry you are having issue.  I want to make sure your set up is completely accurate.  Can you verify that your Orchestration machine is on 1809, which it sounds like it is, then on the Orchestration machine open the command prompt and run 'sc query SMS' and make sure that the Storage Migration Service is Running.

 

On your client machine make sure that you are running the latest version of Windows Admin Center which can be found here: https://docs.microsoft.com/en-us/windows-server/manage/windows-admin-center/understand/windows-admin-center

 

Once WAC is installed open it up in the browser and go to settings (gear in the upper right corner), under Gateway click Extension on the left hand panel and then go to installed extensions and confirm that the Storage Migration extension is one of the installed extensions.  It should be by default if the latest version of WAC is installed.

 

Go back to the main page of WAC and connect to your Orchestration machine.  See if the Extension is showing.

  • ygman's avatar
    ygman
    Copper Contributor
    Jan 28, 2019

    Hello,

     

    I'm having the same issue as the original poster, Storage Migration Service is not listed in Windows Admin Center. I am using Windows Server 2019 Eval.

     

    Windows Admin Center version 1809.5 Build 1.1.1812.03003

    Storage Migration Service installed is 0.59.0

     

    When I ran the "sc query SMS" command, I got the following error: 

    [SC] EnumQueryServicesStatus:OpenService FAILED 1060:

    The specified service does not exist as an installed service.

    Any help would be greatly appreciated.

     

    Thanks

    Y

     
    • swansoer's avatar
      swansoer
      Icon for Microsoft rankMicrosoft
      Jan 28, 2019

      It appears Storage Migration Service is not installed on your machine.  Typically when you connect to an instance of Windows Server 2019 in WAC you should see Storage Migration Service as an option in the left hand menu.  If the machine you are connected to does not have SMS installed it should prompt you to install SMS on the machine:

       

      It sounds like you are indicating that when you connect to your copy of Server 2019 via WAC you are not seeing Storage Migration Service as an extension option in the left hand menu.  You say you have the 1809.5 version of WAC but your build number is 1.1.1812.03003.  I just installed the 1809.5 Build from the website https://docs.microsoft.com/en-us/windows-server/manage/windows-admin-center/understand/windows-admin-center and my version installed is 1.1.28771.0.  I also have the 0.59.0 SMS extension installed by default.  Can you try uninstalling your current WAC and use the 1809.5 version found at the above link and reconnect to your version of Server 2019 and see if the SMS extension now appears?

       

      Thanks, Eric

      • ygman's avatar
        ygman
        Copper Contributor
        Jan 28, 2019

        Thanks for your reply Eric.

         

        No luck after uninstalled/reinstalled and reboot. Looks like we have the same version. Here are some screenshots from my Windows Server 2019 VM

        WAC - installed version from Programs and Features 1.1.28771.0

         

        WAC - got this from clicking on the ? on the far right

         

        WAC - Storage Migration Service missing from the Tools list, no prompt to install

         

        Here is the installed extension version for SMS

         

         

        Finally, my current version of Windows Server 2019.

         

         

         

         

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