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loenenb's avatar
loenenb
Copper Contributor
Nov 22, 2018

Storage Migration Service - Can't open transfer and error logs after migrating data

Hi Community,   After migrating a drive I'm trying to see which file transfers failed and why but I'm getting this message when trying to open either the transfer log or the errors only log:   Tr...
shelly152's avatar
shelly152
Copper Contributor
Jul 27, 2020

chatro9314 

The only account that has full control is the Trusted Installer for me. So it will not allow me to change the config file.

ExodusIntegrityServices's avatar
ExodusIntegrityServices
Copper Contributor
Nov 18, 2020
I wonder if this is a new issue. Easy enough to take ownership and change permissions. I just wonder if there is a more appropriate method that may be less of a security issue to achieve this edit. Sad part is the document that is listed with Microsoft doesn't even mention any of this. Is this something new on Server 2019 that was overlooked? Did a patch do this? Who knows, I guess it's time to keep on digging. Let me see how much time I can invest into this before I just blow away the permissions.
  • Goldleader80's avatar
    Goldleader80
    Copper Contributor
    Dec 14, 2020

     i have this issue.  I have just done a transfer of a 1.9 TB drive with just over 2 million files on but have 18 files that have failed and really need to know which ones.  I can download the Transfer log/Migrated users log/Migrated groups log but the Error log fails with the error:

     

    Ensure port TCP/445 (SMB File and Print Sharing) is open on the orchestrator server.  The error was:  [0x8000] Unknown service error.

     

    I have rebooted the Orchestrator server, turned the Windows Defender Firewall off (there is no other firewall), I have increased the NetTcpBindingSms Time out to 10 minutes as others have suggested.  But none of these have worked.  Please could you help me get the log so I can find what the missing 18 files are.

     

    Also when downloading the Transfer log it doesn't appear to have all 2 million files within, it is only showing the files from one of the shares and not all the shares that have been migrated, how do I download all files log?

     

    • khmorris's avatar
      khmorris
      Copper Contributor
      Sep 01, 2023

      Goldleader80 I'm having this same issue. Did you ever find a solution? Thanks.

      • Brian Nichols's avatar
        Brian Nichols
        Copper Contributor
        Sep 02, 2023
        Collect the logs as described in aka.ms/smslogs
        Then extract the generated file and you will see the transfer logs are contained within. Use your favorite editor/shell to view/manipulate the results.

        Additionally, extending the timeout as described should allow it to work with WAC. But failing that, collecting the logs using above manual method and then viewing them should get you the information you want.
    • jjacobs1225's avatar
      jjacobs1225
      Copper Contributor
      Jun 21, 2023

      I am having the same issue and have tried to suggested fix. Has anyone found a resolution to this issue? I really need to know which files are failing.

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