Forum Discussion

Copper Contributor

Jun 11, 2019

Server Migration Service error logs incomplete?

After using the SMS tool to transfer data, the console shows 2835 failed files. However, when I download the error log I only have 2163 rows. That's 672 files the console says failed but were not log...

NedPyle

Former Employee

Jun 20, 2019

Dan H @MikeZzo for any issues with WS2008 R2 sources, please make sure:

1. You have this hotfix installed and group memberships set: https://docs.microsoft.com/en-us/windows-server/storage/storage-migration-service/known-issues#certain-files-do-not-inventory-or-transfer-error-5-access-is-denied

2. You have that source server 100% patched: https://docs.microsoft.com/en-us/windows-server/storage/storage-migration-service/known-issues#certain-files-do-not-inventory-or-transfer-error-5-access-is-denied

Dan H

Copper Contributor

Jun 20, 2019

NedPyle

Thanks Ned - That helped a lot. I did not have 100% of all updates applied. I still do not have KB4490481 applied because it download specifying it is for 2019 OS Build 17763.404

and when installing it says it is not applicable to my 2019 file servers(1809.17763.557). I checked and my servers do not have this update, but maybe it is included in something cumulative? I will retry the transfer here shortly and see if any of the other updates helped.