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Deleted's avatar
Deleted
Oct 29, 2018
Solved

Remote Desktop not working in Admin Center

Setup a test of the Windows Admin Center, the only thing I cant seem to get to work is the Remote Desktop tab. I just get the spinning dots and errors in the console, which I have attached. Any Ideas...
Admin Center
Remote Desktop
Windows Admin Center
  • kazuo_yamauchi's avatar
    kazuo_yamauchi
    Nov 30, 2018

    I could fix this problem by enabling "Allow users to connect remotely by using Remote Desktop Services" policy settings (gpedit.msc or gpo). This policy add fDenyConnection=0 value to "HKLM\SOFTWARE\Policies\Microsoft\Windows NT\Terminal Services", so $resgistryKey never set to null.

kazuo_yamauchi's avatar
kazuo_yamauchi
Brass Contributor
Nov 30, 2018

I also had problems with remote desktop connection not working on-premises. And Settings > Remote Desktop page show "Get-Member" errors.

 

But when setting up in the Azure VM environment, Remote Desktop Connection worked without any problems. Therefore, when comparing Remote Desktop settings in the registry, I confirmed that the following two values exist on the Azure VM side and do not exist in the on-premise side clean installation environment.

HKLM\SOFTWARE\Policies\Microsoft\Windows NT\Terminal Services
KeepAliveEnable    REG_DWORD    1
KeepAliveInterval    REG_DWORD    1

I created the same registry by running these command line on a remote server on-premises, the problem was solved.  Settings > remote desktop page's error was also gone. （You do not need to restart the server.)

REG ADD "HKLM\SOFTWARE\Policies\Microsoft\Windows NT\Terminal Services" /v "KeepAliveEnable" /t REG_DWORD /d 1 /f
REG ADD "HKLM\SOFTWARE\Policies\Microsoft\Windows NT\Terminal Services" /v "KeepAliveInterval" /t REG_DWORD /d 1 /f

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