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yathishs
Copper Contributor
May 26, 2021

BSOD and CSD error

Hello Everyone,
 
Kindly need assistance in fixing this BSOD error. server getting unexpected reboot due to BSOD error
1. Memory Dump file size is 2.6GB, after compression its 800MB, unable to upload since limit in this link is only 71MB
2. Error Log observations before BSOD event -  (Observations - NIC e1iexpress shows cannot be found, CDB erros and Acronis File Connect failing to Start service )
3. In last two weeks thrice server was rebooted unexpectedly and in event log found it was due to BSOD, below is the error log.
EVENT Error Fault bucket 0x24_mfehidk!unknown_function, type 0
      Event Name: BlueScreen
      Response: Not available
      Cab Id: 0e97fa7b-ebb0-4b02-88c1-322c40340ae3
      Problem signature:
      Attached files:
      C:\Windows\Minidump\051721-208421-01.dmp
      C:\Users\00254m\AppData\Local\Temp\WER-346375-0.sysdata.xml
      C:\Windows\MEMORY.DMP
      C:\Users\00254m\AppData\Local\Temp\WER8089.tmp.WERInternalMetadata.xml
      These files may be available here:
      C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_24_ffbb6cce63de42f6d3aea97de3cf8e85cab35a6_00000000_cab_30f2c979
 

Noticed the up-time difference from two different NIC on same server.

Event Error :The description for Event ID 32 from source e1iexpress cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer., , The following information was included with the event:, Intel(R) I350 Gigabit Network Connection #3 the message resource is present but the message is not found in the string/message table

 

Let me know if any other details required..will share.

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