Forum Discussion
Windows server RDP black screen
Hello! I have 3 windows server machines in different places (with different domain, fully separated) with windows server 2019 OS, all of them does this, sometimes when I try to log in to the compute...
Any update?
Hello, Got it fixed by latest update form BackupAssist CryptoSafeGuard Driver:
BackupAssist Classic v12.0.4r1
Released August 28th, 2023
Urgent fix release
- Urgent: Avoid “black screen” and other Remote Desktop/Team Viewer connection issues after reboots on installations that have applied Windows update KB5028166 on Windows 11 and KB5028171 on Windows Server 2022.
The root cause is a change in the OS that causes some services to fail to start when driver operations are unexpectedly handled as failures (eg. in CryptoSafeGuard Shield, various Anti-Malware drivers, etc).
- Ah, good to hear that it's fixed!