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erdeidominik99's avatar
erdeidominik99
Copper Contributor
Dec 20, 2022

Windows server RDP black screen

Hello! I have 3 windows server machines in different places (with different domain, fully separated) with windows server 2019 OS, all of them does this, sometimes when I try to log in to the compute...
RDP
windows server
Harm_Veenstra's avatar
Harm_Veenstra
MVP
Dec 20, 2022
It's KB5010197 (https://www.catalog.update.microsoft.com/Search.aspx?q=KB5010197) for Windows Server 2022, details here https://support.microsoft.com/en-us/topic/january-5-2022-kb5010197-os-build-20348-407-out-of-band-097be23e-dcea-47e7-b36e-4fea9a310e4e.

But the details on catalog.update.microsoft.com says:

This update has been replaced by the following updates:

2022-02 Cumulative Update for Microsoft server operating system version 21H2 for x64-based Systems (KB5010354)
2022-02 Cumulative Update Preview for Microsoft server operating system version 21H2 for x64-based Systems (KB5010421)
2022-01 Cumulative Update for Microsoft server operating system version 21H2 for x64-based Systems (KB5009555)
2022-01 Cumulative Update for Microsoft server operating system version 21H2 for x64-based Systems (KB5009555)
2022-01 Cumulative Update for Microsoft server operating system version 21H2 for x64-based Systems (KB5009555)
2022-01 Cumulative Update for Microsoft server operating system version 21H2 for x64-based Systems (KB5010796)
2022-05 Cumulative Update Preview for Microsoft server operating system version 21H2 for x64-based Systems (KB5014021)
2022-06 Cumulative Update for Microsoft server operating system version 21H2 for x64-based Systems (KB5014678)
2022-06 Cumulative Update Preview for Microsoft server operating system version 21H2 for x64-based Systems (KB5014665)
2022-04 Cumulative Update for Microsoft server operating system version 21H2 for x64-based Systems (KB5012604)
2022-01 Cumulative Update Preview for Microsoft server operating system version 21H2 for x64-based Systems (KB5009608)
2022-07 Cumulative Update for Microsoft server operating system version 21H2 for x64-based Systems (KB5015827)
2022-03 Cumulative Update Preview for Microsoft server operating system version 21H2 for x64-based Systems (KB5011558)
2022-07 Cumulative Update Preview for Microsoft server operating system version 21H2 for x64-based Systems (KB5015879)
2022-08 Cumulative Update for Microsoft server operating system version 21H2 for x64-based Systems (KB5016627)
2022-09 Cumulative Update for Microsoft server operating system version 21H2 for x64-based Systems (KB5017316)
2022-04 Cumulative Update Preview for Microsoft server operating system version 21H2 for x64-based Systems (KB5012637)
2022-05 Cumulative Update for Microsoft server operating system version 21H2 for x64-based Systems (KB5013944)
2022-10 Cumulative Update for Microsoft server operating system version 21H2 for x64-based Systems (KB5018421)
2022-09 Cumulative Update Preview for Microsoft server operating system version 21H2 for x64-based Systems (KB5017381)
2022-10 Cumulative Update for Microsoft server operating system version 21H2 for x64-based Systems (KB5020436)
2022-10 Cumulative Update Preview for Microsoft server operating system version 21H2 for x64-based Systems (KB5018485)
2022-03 Cumulative Update for Microsoft server operating system version 21H2 for x64-based Systems (KB5011497)
2022-11 Cumulative Update for Microsoft server operating system version 21H2 for x64-based Systems (KB5019081)
2022-08 Cumulative Update Preview for Microsoft server operating system version 21H2 for x64-based Systems (KB5016693)
2022-05 Cumulative Update for Microsoft server operating system version 21H2 for x64-based Systems (KB5015013)
2022-12 Cumulative Update for Microsoft server operating system version 21H2 for x64-based Systems (KB5021249)
2022-12 Cumulative Update for Microsoft server operating system version 21H2 for x64-based Systems (KB5022553)
2022-11 Cumulative Update for Microsoft server operating system version 21H2 for x64-based Systems (KB5021656)
2022-11 Cumulative Update Preview for Microsoft server operating system version 21H2 for x64-based Systems (KB5020032)

So the update in all monthly updates after the patch, so if you're up-to-date... You should already have this fix...
erdeidominik99's avatar
erdeidominik99
Copper Contributor
Dec 21, 2022
The systems are up to date so this is not helped.
  • Harm_Veenstra's avatar
    Harm_Veenstra
    MVP
    Dec 21, 2022
    Any errors in Application and Service Logs –> Microsoft –> Windows –> RemoteDesktopService-RdpCoreTS on that machine?
    • erdeidominik99's avatar
      erdeidominik99
      Copper Contributor
      Dec 22, 2022
      I found an article with exact the same errors: https://learn.microsoft.com/en-us/answers/questions/1023115/windows-server-2022-remote-desktop-disconnects-bri.html
      but with no solution.
      • Harm_Veenstra's avatar
        Harm_Veenstra
        MVP
        Jan 24, 2023
        Any update?
    • erdeidominik99's avatar
      erdeidominik99
      Copper Contributor
      Dec 22, 2022
      I found this:
      RemoteFX protocol RDP-Tcp#0 connection detected an error (0x80070057)

      And this warning multiple times:
      TCP channel WRITE failed with error 64
      TCP channel READ failed with error 64
      RDP_TCP: An error occurred while leaving StateUnknown state for Event_Disconnect. (Error code: 0x80070040)

      PS: I don't know that these are the exact error messages, because my OS is Hungarian and I translated the messages.