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erdeidominik99's avatar
erdeidominik99
Copper Contributor
Dec 20, 2022

Windows server RDP black screen

Hello!
I have 3 windows server machines in different places (with different domain, fully separated) with windows server 2019 OS, all of them does this, sometimes when I try to log in to the computer with remote desktop I only get a black screen, the CRTL+ALT+END does nothing, and after some time the connection closes. If I open the computer via idrac (DELL) nothing works I cannot move the mouse, the only solution is the hard reboot. I have a foth server with server 2016 OS which works well. I tried to update one of them to server 2022, but nothing changed the problem persists. The problem mostly occurs when I don't log out of the remote desktop, I just close the window. But it also happened that I logged out before. This is very annoying, what can cause this?

  • abracadubra's avatar
    abracadubra
    Copper Contributor
    In my case I also had black screen connecting by ILO/IPMP in servers of different vendors, so different ILO hardware and RDP to de servers got same black screen. PSSession to the servers was possible.
    The problem was caused modifiying GPO applied to the servers related to the "Bypass traverse checking" user right to explicit some service users for SQL Server. Doing so we removed permissions from the default users (all users).
    In the event viewer, in RemoteDesktopServices-RdpCoreTs, we got "RDP_SEC: An error was encountered when transitioning from FStatePassthrough in response to FEventCheckAndCompleteReadsFailed (error code 0x8007139F)."
    Hope it helps someone.
      • Harm_Veenstra's avatar
        Harm_Veenstra
        MVP
        Don't see a server 2022 download, but server 2022 is mentioned in the article. But are your servers up to date?

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