Forum Discussion

Copper Contributor

Nov 03, 2020

Windows server 2016 goes non responsive and needs to reboot to work again

Hi There Our file server (windows 2016 ) frequently becomes non responsive and needs to reboot to get it working again When i checked event viewer i found in application log that svchost((636)...

windows server

Dave Patrick

MVP

Nov 04, 2020

Maybe the User Access Logging service is not required?

https://docs.microsoft.com/en-us/windows-server/administration/user-access-logging/manage-user-access-logging

https://docs.microsoft.com/en-us/troubleshoot/windows-server/performance/esent-event-327-326

DilKS85

Copper Contributor

Nov 09, 2020

Dave Patrick As suggested disabled UAL service, Windows update service as well but still no luck.

Symptoms: The memory usage increases and the server becomes non responsive finally. The CPU usage spikes. Once rebooted the memory usage comes down but it increases again...

BUt when I checked if the memory usage for any process increases as well , I couldnot find any significant increase in the memory usage of any process but the total memory usage is increasing..

Its the VM in VMware..

Dave Patrick
MVP
Nov 10, 2020
but it increases again...

Seems you'll need to get to the bottom of the process responsible as first step. ProcMon may help you to that end.

https://docs.microsoft.com/en-us/sysinternals/downloads/procmon
- DilKS85
  Copper Contributor
  Nov 11, 2020
  Hi Dave
  
  When i checked further i found that ntfs.sys is using huge Nonpaged pool Memory..
  
  Thanks
  Dil
  - Dave Patrick
    MVP
    Nov 12, 2020
    I'd start a case here with product support.
    
    https://support.serviceshub.microsoft.com/supportforbusiness