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TECH-JEFF's avatar
TECH-JEFF
Copper Contributor
Jan 13, 2021

virtual machine freezing up

Hi,

We have 2 terminal servers with Windows Server 2019 and randomly these vm's would freeze totally like you can't even send Control + Alt + Delete signals to login. So we had to use 'Turn off' the vm and Start it back on. Upon checking logs I don't see any critical or errors from the time that it stops/freeze. There are errors which I believe were generated after the timestamp because some services are going to a stopped state but I don't see any errors from the time it stopped. I checked some Hyper-V logs on the vm and the only thing I see which relates to the time that the problem starts is the Hyper-V-Guest-Drivers which I attached on this discussion. This terminal server has Sage and Office 365 apps. Is there a monitoring or not sure where to start troubleshooting for this vm. There are other vm's on the host that are working fine, so not a storage thing or host thing, that is why troubleshooting is isolated to this vm. Same goes with the other vm where it's located on a different host and other vm's on the 2nd host are all working fine except for thie terminal server vm. I did dism which I believe is kinda like the last option to if there are OS issues but ended up with an error and failed the dism. I checked the host for logs and seen nothing for errors on this vm. Appreciate any inputs. 

 

Thanks

TECH-JEFF

 

  • DjDave238's avatar
    DjDave238
    Copper Contributor

    TECH-JEFFDid you ever find a solution?  Having the exact same kinda thing with Windows Server 2019 on VMWare.

  • ktheua's avatar
    ktheua
    Copper Contributor

    TECH-JEFFWhere you able to find the cause of your vm freezing up?  I have migrated our app on Windows 2019 VM, and is now having the issue.

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