Forum Discussion
User account lost ability to connect to remote desktop
Curt Kessler More info--we've now had three people (our whole accounting team and primary users of RD) that can't get back into their machines, so it's spreading. Some things we've seen:
I can still get in (but am an administrator) to any PC I connect to (all admin accts seem to be fine)
Remoting in with GoTo Assist still works, the PC's are fine
All three broken users are in remote desktop group
All machines internally are on 1909 Windows
Opening a Windows VM on server and logging in directly under a broken user still works
Local login to the PC still works for users
Curt Kessler And yet some more information. This appears to be a problem with the Windows store RDP client (both normal and release preview). The old 'classic' ugly application seems to work if we connect to the IP address directly. So it's maybe not the accounts but the client app.
Oddly, the modern client application works fine for administrator accounts to PC's, VM's and servers. Only standard users fail. Some new 'enhanced security' bumping out users?