Unable to change the AD User Account's password using Macbook after expiring the password.

Hi,

I have faced one issue related to password change. Please give me some advice and some time to read my explain. I will explain my environment. Thanks

We have a Hybrid AD Environment. DC is on-premises. DR is on the private cloud. On-premises users are synced to Azure. Among those users, there are users who use Mac books. In the AD environment, there is also a Radius Server used for Office Wifi authentication. One day, Macbook User's password expired. This user tries to update the password using the wifi prompt but the password changing attempt is not successful when updating the password using the wifi prompt.

Thanks,

Lucas