Forum Discussion
Server Manager problem: Online - Data retrieval failures occurred
DG00 I am sorry to hear this. I had a fair number of our customers affected.
For me it is gone when WS 2022 (target OS you want to manage remotely) is patched.
The only situation where I still see the issue is the WS 2025 DC created by mslab, when added to a remote Server Manager. Doesn't matter the remote OS or LCU.
I have reported everything with SR 2411120050002891. Including videos and repro steps.
As you are still affected, please open a business support case and refer to the SR number above in the case description.
I see no other way to get yours addressed.
Could you please try the following and report back:
- spin up a VM with WS 2022 latest ISO + LCU 10-2024 or newer (alternatively WS 2025, when licensed)
- Join OS to the same network and domain of the cluster
- Add your cluster / nodes to Server Manager on this VM
- Does this change anything?
- Have you tried any of the many workarounds on the cluster or is it in default state?
This error has been plaguing my server since I upgraded from 2008 R2 to 2012 R2. I tried running this in Command Prompt as an admin a few times, but it didn't fix the error by itself (probably a good idea to run anyways):
cd C:\Windows\System32\wbem\Autorecover
/f %s in ('dir /b *.mof *.mfl') do mofcomp %s
Someone on another forum recommended opening the event viewer to see the failure status and check if there was a deeper underlying issue. Once I opened the event viewer, it gave me this warning:
"One or more logs in the query have errors. Microsoft-Windows-DxpTaskRingtone/Analytic. The system cannot find the file specified"
I found information in another forum that stated this particular event log was deprecated in Server 2012 R2 and was no longer valid. - https://answers.microsoft.com/en-us/windows/forum/all/microsoft-windows-dxptaskringtoneanalytic-the/5f2dd93d-c9cc-40a8-b331-e4710e19a50d
I went ahead and found the Microsoft-Windows-DxpTaskRingtone key in the registry and deleted it (I did make a backup first just in case): HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WINEVT\Channels\Microsoft-Windows-DxpTaskRingtone
Once the key was deleted, the errors went away immediately and did not return even after a restart. This also did not seem to break any other processes that I can tell. Everything appears to be functioning normally and Server Manager is happy.
TLDR; Open Event Viewer and see if a Query Error pops-up when it opens. If so - find, backup, and then delete the registry key, and the error should be gone.
stowellg2000 thank you very much for posting your workaround.
On the issue of it cannot hurt to recompile MOF. It shouldn't be done.
Please have a read. It seems that important, that it was linked in the OP by the same author in his techcommunity article from 2009.