Forum Discussion
remote desktop connection - Black Screen (nothing loads)
I am having some issues with a Windows 2012 R2 Standard with remote desktop services installed.
There are issues for a particular account that is experiencing login issues. When they log in, all they get is a black screen, nothing loads.
I have cleared the user profile, closed all sessions for the user and have successfully still been able to log in under other accounts on the same server.
When i check via task manager, there are only 3 running processes for the user:
Client server runtime process
Desktop window manager
windows logon application
In event viewer, under system, there is a common error log when they (no one else) logs in:
Unable to start a DCOM Server: {AAC1009F-AB33-48F9-9A21-7F5B88426A2E} as Unavailable/Unavailable. The error:
"5"
Happened while starting this command:
C:\Windows\system32\TSTheme.exe -Embedding
Any known issues for this one? There have been no recent windows updates that we have applied before this first started as well..
- I added the user to the local users group and this resolved the issue
The user is only part of the domain admins group - which is most likely the issue
4 Replies
- I added the user to the local users group and this resolved the issue
The user is only part of the domain admins group - which is most likely the issueThank You for right direction!
In my case was primary user group Domain Admins and server was DC.
When i add and changed primary user group to Domain Users, problem was solved and user logged without problem.
pekas -Can you please provide the steps you have followed to resolve black screen after login to the server 2016.
I've tried deleting local profile as well..
