Forum Discussion
Remote desktop app hangs when opening a new process
Hi, published RemoteApps can get awkward when the application launches a child process like Excel, especially if that child window is not being surfaced correctly to the user session.
I would test:
1. Publish Excel temporarily and confirm it opens normally by itself.
2. Run the same export inside a full desktop RDP session to see whether the Excel window appears there.
3. Check whether Excel is launching hidden, waiting on a dialog, or blocked by first-run prompts.
4. Disable Office first-run/privacy prompts for the RDS users through policy.
5. Make sure the app is not launching Excel under a different user context.
If it works in full desktop but not RemoteApp, the fix is usually around how the child process/window is launched or how Office first-run prompts are handled.