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Stribor Kam's avatar
Stribor Kam
Copper Contributor
Feb 01, 2020

Printer Going Offline

I am working in junior system admin position and still going trough learning curve. I am finding that network printer in the office is going offline every few days.  When i log into server and look at the printer managers I see all other printers have ready status but printer in questions have either offline/not ready. At this point I usually find bunch of jobs stuck in the queue which I clear but even after that printer is still offline. I would then try to re-start print spooler few times and sometimes even whole OS reboot. Sometimes after this printer would come back online and at this point even it is not back online and I would go directly to printer and to reboot on it.

 

I guess what my question is if this troubleshooting routine is good and if there are any other steps I can take to quicker resolve this. Also where would I find exactly why this is happening. I am thinking maybe in event log but where within even log?

 

Any info from the community would be much appreciated

3 Replies

  • Mark Lewis's avatar
    Mark Lewis
    Brass Contributor

    Stribor Kam What sort of port is it when you look at the printer properties? I've seen similar behavior with my Lexmark printer when it was using a WSD port, I changed to a standard TCP/IP port and all has been fine.

    • Stribor Kam's avatar
      Stribor Kam
      Copper Contributor

      Hi Mark Lewis 

      Yes it is WDS port but I just went trought automatics steps when I was installing this on the server

      • Mark Lewis's avatar
        Mark Lewis
        Brass Contributor

        Stribor Kam Try adding a standard TCP/IP Port and see if that stops it going offline. I found this resolved my print issues previously.