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fbalassiano's avatar
fbalassiano
Copper Contributor
Oct 01, 2020

Printer drivers for Windows Server 2019

Hi, I am trying to install HP printer drivers on Windows Server 2019 (2 different office jet models), but they all say that they are not compatible with this Windows version (the setup is detecting ...
Printers
Server 2019
RickOosterbos's avatar
RickOosterbos
Copper Contributor
Oct 01, 2020

fbalassiano Hi, can you hand out the printer details?

Normally the drivers are compatible with for instance server 2016 64 bit.

 

Kind regards,

 

Rick

fbalassiano's avatar
fbalassiano
Copper Contributor
Oct 01, 2020

RickOosterbos 

Hi Rick,

Sure. For example: HP Officejet 3830.

I am attaching a screen shot , so you can see the error message I receive when I try to install the driver from the HP website.

Thanks!

  • RickOosterbos's avatar
    RickOosterbos
    Copper Contributor
    Oct 01, 2020

    fbalassiano https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/No-Windows-Server-2019-x64-driver-for-HP-OfficeJet-8720/td-p/7347615 check this out

     

    • fbalassiano's avatar
      fbalassiano
      Copper Contributor
      Oct 01, 2020

      RickOosterbos 

      Thanks! But none of my printers are listed as "applicable" in the article.

      Do you think that it worth a try?

       

      Do you know if there is any "generic" driver that can be installed? I tried an "universal" driver from HP, and also the "easy print" one, but no success.

       

      Thanks.

      • fbalassiano's avatar
        fbalassiano
        Copper Contributor
        Oct 01, 2020

        RickOosterbos 

        Let me add something interesting. In fact, I am trying to print through RDP redirection.

        I connect to the server and then I try to print on my local printer. 

        If I use my Mac (Microsoft RDP), it works perfectly. The Windows 2019 server recognizes the redirection and shows my local printer in the control panel. And I can print without any issues.

        If I use my Windows laptop (RDP), the Windows server doesn't recognize the redirection.

        By saying that, I take 2 conclusions:

        1. I don't really need to install the printer driver in the Window 2019 server.

        2. The problem is with the RDP Windows client.

         

        Any idea?

        Sorry if I am going in a different path from the original post. 

        Thanks!

         

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