Microsoft Support Turnaround Time

Have you noticed a significant performance decrease of Microsoft support services?

I've noticed that the turnaround time for class C issues is now so long, that the support service is pretty much non-existent. It's typically over 2 weeks to get a technician and then when you do, responses are days apart. If it's a moderately difficult issue, the ticket will end up getting dropped. Eventually, a new technician shows up to take the case after a week or two of silence. This is for tickets through the Windows Server Software Assurance support channel.

The escalation email address, mailto:Email address removed, does not appear to be monitored anymore either. I can email that address and not receive a response.

Sometimes Microsoft is the only option to resolve a particular issue.