Forum Discussion
2025-10 Cumulative Update for Windows Server 2019 (KB5066586) Undoes Update on Reboot
We have a Windows Server 2019 Standard which will not install the 2025-10 Cumulative Update for Windows Server 2019 (KB5066586) update. The installation part goes fine, but when the server is rebooted to finalize the update, it goes into "Undoing changes". Then it reboots again, and I am back where I started.
The error code is 0x8007000d.
I have done the following to debug this:
- Ran System File Checker sfc /scannow. No errors found.
- DISM /Online /Cleanup-Image /ScanHealth. No errors found.
- Ran Windows Update Troubleshooter. No errors found.
- Shut down Windows Update services. Renamed SoftwareDistribution and Catroot2 folders. Restarted services. No change.
- Ran ScanDisk. No errors found.
- Disabled antivirus. No change.
- Ran Disk Cleanup and manually deleted additional temp files. No change.
- Checked Event Viewer. Only error is Event 20 which is a failure of the Windows Update Agent.
I am out of ideas. If anyone has some, I would much appreciate the help.
I am out of ideas.
4 Replies
Hello Michael2000.
Your action plan covers most of the possible causes so if still the same, I do not think there's much you can do (maybe, some package that became corrupt leading to the actual scenario).
Only thing left is to double-check if following scenario applies: https://learn.microsoft.com/en-us/troubleshoot/windows-client/performance/windows-devices-fail-boot-after-installing-kb4041676-kb4041691
Thank you for your response. Unfortunately, the article does not apply to what I am experiencing. The system is not having trouble rebooting. It reverses the installation of the Cumulative Update on reboot.
Hello,
Start by stopping non-Microsoft services with MSCONFIG.
Stop and disable SQL Server-type services.
Check if you have any unknown profiles in "Advanced system settings" -> User Profiles -> Settings.
If you have any, delete them.
Reboot your server.
Try installing your updates again.
That's it.Sorry for the slow respones. I was on a work trip.
I appreciate these tips. These are some good ideas. I'll give them a try this coming Saturday. I have to wait until the weekend, because this is a production server. I'll report back on Monday, Nov. 17.
