Forum Discussion

pankajanap's avatar
pankajanap
Copper Contributor
Oct 24, 2024

Average response time to email by user

Hello All, Is there any way/script to get average response/reply time to email by user? Thank You in advance.
exchange
office 365
Harm_Veenstra's avatar
Harm_Veenstra
MVP
Oct 30, 2024
I've never heard anyone about this case, but I guess it's monitoring the Exchange logs and gathering emails received by person A and then sent by person A. But this looks like something that HR and privacy people should approve first IMHO (Spying on people)
Schnittlauch's avatar
Schnittlauch
Steel Contributor
Oct 30, 2024
indeed, on top of that, im not sure, how good the options for this kind of tracking are. You would need to handle so large amount of data etc.; GDPR etc. on top of that. If your company is based in EU definetly not recommended. Would not do that in any way. Contact HR & Law for that.
BR Schnittlauch

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Thank You in advance. ","body@stringLength":"138","rawBody":"

Hello All,

Is there any way/script to get average response/reply time to email by user?

Thank You in advance.

","kudosSumWeight":0,"postTime":"2024-10-24T00:48:22.249-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:exchange","text":"exchange","time":"2016-07-17T23:45:51.036-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:office 365","text":"office 365","time":"2016-06-27T01:27:02.990-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:4278220_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":261},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:4278220":{"__typename":"Conversation","id":"conversation:4278220","solved":false,"topic":{"__ref":"ForumTopicMessage:message:4278220"},"lastPostingActivityTime":"2024-10-30T06:00:28.676-07:00","lastPostTime":"2024-10-30T06:00:28.676-07:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:4278220":{"__typename":"ModerationData","id":"moderation_data:4278220","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:4278220_1":{"__typename":"Revision","id":"revision:4278220_1","lastEditTime":"2024-10-24T00:48:22.249-07:00"},"ForumReplyMessage:message:4282897":{"__typename":"ForumReplyMessage","id":"message:4282897","conversation":{"__ref":"Conversation:conversation:4278220"},"author":{"__ref":"User:user:1045823"},"revisionNum":1,"uid":4282897,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:WindowsPowerShell"},"subject":"Re: Average response time to email by user","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:4282897"},"parent":{"__ref":"ForumReplyMessage:message:4282880"},"body":"indeed, on top of that, im not sure, how good the options for this kind of tracking are. You would need to handle so large amount of data etc.; GDPR etc. on top of that. If your company is based in EU definetly not recommended. Would not do that in any way. Contact HR & Law for that.
BR Schnittlauch","body@stringLength":"309","rawBody":"indeed, on top of that, im not sure, how good the options for this kind of tracking are. You would need to handle so large amount of data etc.; GDPR etc. on top of that. If your company is based in EU definetly not recommended. Would not do that in any way. Contact HR & Law for that.
BR 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