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chris1265's avatar
chris1265
Copper Contributor
Jun 05, 2019

Agent unable to "takeover" end user´s conversation

I have follwed the steps mentioned here: https://github.com/Microsoft/HealthBotContainerSample/tree/live_agent_handoff   The agent is able to "List" current chat rooms. But how to add so the agen...
Adam Walker's avatar
Adam Walker
Brass Contributor
Jun 09, 2019

Hi chris1265 

 

You need to trigger the built-in agent scenario to connect an agent with an end user.
 
  1. Verify that handoff is enabled. Navigate to Configuration > Conversation > Handoff and make sure the toggle is on. 
  2. Create a custom scenario that includes Handoff. In the scenario editor drag a "Begin" control onto the canvas and select handoff as the scenario to begin. 
  3. In the end user webchat  application trigger the custom scenario you built (you will need to connect it to a language model)
I hope that makes sense. Let us know if you get stuck
 
Regards, Adam
  • chris1265's avatar
    chris1265
    Copper Contributor
    Jun 26, 2019

    Adam Walker 

     

    Thanks for your reply.

     

    I have followed all the steps. But the same problem occurs. Any more idea? Thanks

     

     

    • Adam Walker's avatar
      Adam Walker
      Brass Contributor
      Jun 28, 2019

      chris1265 

       

      I'm not sure I understand, please describe the steps and the problem you are seeing?

       

      If you can send screenshots that will be helpfull. 

       

      Thanks. 

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