Forum Discussion
Agent displays name for Health Bot - how to remove that?
After handoff to a live agent, is there a way to display simply the nickname, or else just "Agent"? Due to security concerns I would like to avoid displaying the name of the Agent.
Currently using Teams for the handoff.
3 Replies
Hi, In the MSFT Teams channel, the agent name is sent to the bot framework by Teams application automatically. I'm don't believe there is a way to prevent this behavior in Teams or Bot framework. You can maybe remove this element from the DOM using some client-side script.
Hey,
Would this help anyway?
https://docs.microsoft.com/en-us/dynamics365/omnichannel/administrator/agent-display-name
Also,the patient might not be using it from teams,and if we use it in some kind of website,it shows their name as User followed by some random numbers.Is their any way we can change their name?We have the patient details and we just want to overwrite the name parameter
- Yeah,i also want to know the solution to this problem ASAP
