Forum Discussion

Daniel Cohen-Dumani's avatar
Daniel Cohen-Dumani
Copper Contributor
Aug 16, 2023

Sales Copilot not loading in the New Outlook

I am using the new Outlook v.1.2023.807.100  When loading Sales copilot Then a blank panel   If I go to outlook.office.com the add-in loads properly Can you adv...
Sales Productivity
  • jsdanie1's avatar
    jsdanie1
    Copper Contributor
    Aug 23, 2023

    SharmaNeeraj this video guide doesn't apply to the issue we are having. This bug is related to the Desktop Outlook Preview (2023). But good video for Admin trying to deploy the app. 

     

     

    Daniel Cohen-Dumani I'm also having this same issue, appears the plugin broke during the rebranding period and was googling the same issue, and here we both are lol. 

     

    Two options here, you can go back to Old Desktop Outlook app. Preview app been a bit buggy the last couple months, but each month is getting better and better. So if you don't want to deal with bugs might have to switch back.  Or one way I just got it working was going to Windows Start Menu -> Settings -> Apps -> Installed -> Outlook (Preview) -> Advanced Settings and Repair. Repairing the app appears to get mine working again. 

    • Daniel Cohen-Dumani's avatar
      Daniel Cohen-Dumani
      Copper Contributor
      Aug 29, 2023

      jsdanie1 

      Thanks for the feedback, repairing did not help, I even try reset. I tried going back to the Old Outlook and switching back and this seems to have fixed the issue (For now at least).

       

       

      • jsdanie1's avatar
        jsdanie1
        Copper Contributor
        Aug 29, 2023

        Daniel Cohen-Dumani the repaired for me worked for like a day or two, then next time I tried to use it, it was broken again. Guess will just have to wait till Microsoft fixes it for good. Outlook Preview and Viva Sales is new, so got double the bugs right now lol 

Resources