Sales Copilot Error Syncing Outlook Emails and Meetings

Question

Hello, my Sales Copilot isn't working and I am receiving this error:&nbsp;
&nbsp;
"Appointments, contacts and tasks can't be synchronized because the email address of the mailbox...requires and approval by an Office 365 Global Administrator. "&nbsp;
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How do I get the Office 365 Global Administrator to approve my mailbox?&nbsp;&nbsp;

sharmaneeraj · Answer

Lindskg&nbsp;I tried this successfully and recorded as wellplease refer.https://youtu.be/4PWYS5OaLcA&nbsp;

bharath varadarajan · Answer

Lindskg&nbsp;: Are you connected to Dynamics 365 from Sales Copilot? Sales Copilot requires server-side synchronization to be turned on for saving emails / meetings to Dynamics 365 to work. The error you shared seems to be from server-side sync and requires that your email address be approved by an admin for use. Please refer to this page for details on what is causing the issue and resolution&nbsp;https://learn.microsoft.com/en-us/power-platform/admin/troubleshooting-monitoring-server-side-synchronization#email-address-requires-approval-by-microsoft-365-administrator&nbsp;. Please let know if your issue is not resolved after taking the guidance in the article shared above.
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Thanks,
Bharath Varadarajan
Microsoft Sales Copilot

Forum Discussion

Sales Copilot Error Syncing Outlook Emails and Meetings

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