Forum Discussion

khiri-ihab's avatar
khiri-ihab
Copper Contributor
May 07, 2023

connection issue

Could I get some assistance on how to deal with "A failure occurred in Web Api in Dynamics 365" when trying to set up VIVA Sales for Outlook for the first time? I have done the centralized admin depl...
Dynamics CRM connectivity
RezaAssadi's avatar
RezaAssadi
Icon for Microsoft rankMicrosoft
May 08, 2023
Hi Khiri, could you share a screenshot that shows the specific error you are seeing?
  • khiri-ihab's avatar
    khiri-ihab
    Copper Contributor
    May 09, 2023
    {"errorcode":0,"message":"A failure occurred in Wep Api in Dynamics 365.","details":"{\"error\":{\"code\":\"0x8006088a\",\"message\":\"Resource not found for the segment 'msdyn_crmconnections'.\"}}","sessionId":"51efc9bf-e1b4-46c8-ad49-3f02ef271409","activityId":"eae7647b-7249-4faa-a655-ca6b7fae8e54"}
  • khiri-ihab's avatar
    khiri-ihab
    Copper Contributor
    May 09, 2023
    I suspected it was due to user installed plug-in, so now I have admin-uninstalled the plug-in, and 24 later installed it again. I am still waiting for the plug-in to deploy. Is there a way to speed up the deployment process?

Resources