Forum Discussion
new users cannot sign into salesforce - power platform error
https://learn.microsoft.com/en-us/troubleshoot/sales-copilot/setup-installation-and-sign-in/first-user-cant-create-trial-environment?context=%2Fmicrosoft-sales-copilot%2Fcontext%2Fsales-copilot-conte...
so i end up deleting our msdyn_viva power platform environment (which was auto-created in USA region). get a net new user to reattempt login and they can see the salesforce login screen now - great...NO. old existing sales copilot salesforce users now cant login...only new users who never used sales copilot can login. On top of that the new power platform environment created itself in Canada region. What is going on here...this all started when microsoft renamed the licnese to "do not use" with no explanation. that is exactly what we are doing now - NOT USING SALES COPILOT...
error for inaugural sales copilot users:
{
"errorcode": 4258,
"errorCodeName": "Microsoft.SalesProductivity.Common.Base.SPServiceCustomErrorCode.GenericFailure",
"message": "Copy the error details here, then share them with your admin or Microsoft support and ask if they can help you resolve this issue.",
"title": "Something went wrong",
"details": "No such host is known.",
"troubleshootingLink": null,
"sessionId": "0e7f23a6-43b8-4faa-9a2a-ec8306bb49af",
"activityId": "b8b7f771-8aca-4fa4-a9ee-9c121ecb966f"
}
yes i removed the sales copilot addin from admin-deployed process. and redeployed and even wiped the cache of office via deleting everything in %LOCALAPPDATA%\Microsoft\Office\16.0\Wef
error for inaugural sales copilot users:
{
"errorcode": 4258,
"errorCodeName": "Microsoft.SalesProductivity.Common.Base.SPServiceCustomErrorCode.GenericFailure",
"message": "Copy the error details here, then share them with your admin or Microsoft support and ask if they can help you resolve this issue.",
"title": "Something went wrong",
"details": "No such host is known.",
"troubleshootingLink": null,
"sessionId": "0e7f23a6-43b8-4faa-9a2a-ec8306bb49af",
"activityId": "b8b7f771-8aca-4fa4-a9ee-9c121ecb966f"
}
yes i removed the sales copilot addin from admin-deployed process. and redeployed and even wiped the cache of office via deleting everything in %LOCALAPPDATA%\Microsoft\Office\16.0\Wef
SamJarMicrosoft
Hello, sorry to hear you ran into the original problem where new users were attempting to create a new Dataverse instance. The reason this is happening is you have organizations in multiple geographic locations and traffic from the United States organization's Sales Copilot got routed to the Canada organization's Sales Copilot.
If you or anyone else runs into this, please open a support ticket and we can fix it.
We highly recommend you do not try to delete one of the auto created environments as this will cause other problems as you saw. For this specific environment we were able to fix this on our side. Can you please try again? You may need to reopen outlook to load the latest state.
thanks,
Sam